About Jayan
Delivering tailored solutions for sustainable business success through 24+ years of expertise in digital transformation and service excellence.
At JV Consulting, Jayan Varghese brings over two decades of expertise in digital transformation, service excellence, and process automation. With a proven track record of spearheading successful digital initiatives, Jayan is dedicated to delivering tangible benefits to organizations. His strong leadership skills, coupled with a comprehensive understanding of operational frameworks and best practices, ensure effective project execution. Committed to fostering a culture of continuous improvement, Jayan is passionate about driving sustainable business growth for our clients.
BUSINESS SOLUTIONS EXPERTISE
E-commerce Ecosystem Setup:
Expert guidance in building end-to-end e-commerce solutions, from technology selection to payment integration.
Digital Marketing Strategy Development:
Crafting tailored digital strategies for businesses, from channel selection to performance tracking.
Key Performance Indicator (KPI) Identification and MIS Setup:
Defining KPIs and implementing MIS for actionable insights and informed decision-making.
Customer Care Team Setup:
Creating efficient customer care teams with streamlined processes for exceptional service.
Inside Sales Team Establishment:
Setting up effective inside sales teams, from process design to recruitment.
Service Quality Assurance Implementation:
Establishing quality assurance measures for enhanced customer satisfaction and loyalty.
Process Automation Solutions:
Implementing automation tools for improved efficiency and cost reduction.
Operational Efficiency Enhancement:
Identifying bottlenecks and implementing solutions for improved processes.
Business Development Support:
Crafting compelling proposals and presentations for business growth.
Project Management for Large-Scale Implementations:
Leading and managing large-scale solution implementations for seamless execution.
CERTIFICATIONS
Process Optimization
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ASQ Certified Six Sigma BlackBelt.
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Certified Balance Score Card Professional (CBCP)
Project Management
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PMP Certified with E2E Project Management expertise.
Process Design
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Certified ARIS Professional (CAP)
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Certified Process Professional® (CPP)
Process Audits & Compliance
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Certified ISO Internal Auditor for ISO 9001 & ISO 27001
LEADERSHIP PHILOSOPHY
At JV Consulting, I believe in a leadership approach grounded in collaboration, innovation, and continuous improvement. My philosophy is guided by the following principles:
Client-Centric Focus:
I prioritize understanding my clients' priorities, challenges, and goals. By fostering strong relationships and open communication, I ensure that my solutions are tailored to their unique needs, driving mutual success.
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Strategic Vision:
I am committed to driving strategic initiatives that lead to tangible outcomes. With over 24 years of experience in service process excellence and digital transformation, I bring a forward-thinking approach to every project, aiming to enhance productivity, efficiency, and bottom-line savings.
Empowerment and Accountability:
I believe in empowering myself to take ownership of my work and leverage my unique expertise. By fostering a culture of accountability and continuous learning, I ensure that I am equipped to deliver exceptional results.
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Innovation and Adaptability:
In a rapidly evolving business landscape, I embrace innovation and adaptability as key drivers of success. I am constantly exploring new technologies, methodologies, and best practices to stay ahead of the curve and deliver cutting-edge solutions to my clients.
Ethical Integrity:
I conduct myself with the highest standards of ethical integrity and professionalism. I am committed to transparency, honesty, and integrity in all of my interactions, ensuring that my clients can trust me to always act in their best interests.
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Collaboration and Teamwork:
I recognize the power of collaboration and the importance of building strong relationships with clients, colleagues, and industry peers. By fostering an environment of mutual respect, trust, and open communication, I strive to harness the collective expertise and talents of all stakeholders to achieve shared goals and drive success.
Client Experiences
Jayan is an asset to any organisation. He is very creative and has this wondereful ability to implement things really fast. I found him to be some one who you can always count on, when it comes to implementation of some large scale projects. He is also very self motivated and I always found him to be some one who finds a solution for all the problems around. In that way, he takes a lot of pressure off you. Way to go..Jayan.
Biju J. Nambiar
DIRECTOR - TALENTBEE
Jayan is a good Service Excellence resource and a perfect pick for any service industry. He updates himself with latest approaches, tools in customer service which helps him to come out with really innovative business solutions. Very focussed, result oriented professional. Can be an asset to any organisation.I wish him all the very best.
Nishad A.K
HR - Business Partner at Uninor
I'm grateful that I had a mentor like Jayan, who was always there along his team, with little polished words of encouragement, a little respect, simple gestures of kindness to promote the perfect climate for his team to learn, grow, innovate.His attitude translates into a spirit of friendliness, goodwill towards others in an atmosphere of creative freedom, joy and ease which inturn motivates us in being more productive at the end of the day.
Visudh VS
Assistant Director@EY
I'm grateful that I had a mentor like Jayan, who was always there along his team, with little polished words of encouragement, a little respect, simple gestures of kindness to promote the perfect climate for his team to learn, grow, innovate.His attitude translates into a spirit of friendliness, goodwill towards others in an atmosphere of creative freedom, joy and ease which inturn motivates us in being more productive at the end of the day.
Jaya Bagri
Process Manager at Nokia