Process & Technology Consulting
JV Consulting - AUG 2023 TO PRESENT
Experienced professional with 20+ years in process improvement, growth and innovation strategy, digital transformation, operations and service quality assurance. My proven track record includes driving organizational efficiency and managing teams to foster growth and success.

•    Grow & Scale: Enable businesses to expand and thrive in their industries.
•    Reduce Costs: Implement strategies to optimize expenses and increase profitability.
•    Marketing Enhancement: Elevate marketing efforts to attract new clients and retain existing ones effectively.
•    MIS Optimization: Streamline management information systems for improved operational efficiency.

 

Business Transformation Consultant
Transteel Seating Technologies Ltd - OCT 2021 – AUG 2023
At Transteel,  as their CTO, I led technology-related process automation initiatives. These initiatives have increased productivity and improved efficiencies across customer care, sales, and marketing functions. 

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•    Setup up Transteel's eCommerce technology workflow from scratch, including the portal, order and inventory management, and service ticket management systems. 
•    Implemented a comprehensive Management Information System (MIS) for reporting, enabling data-driven decision-making.
•    Established the Service Excellence and Audit Team, ensuring a focus on excellence and ongoing enhancement of processes.
•    Collaborated with vendors such as Salesforce, Zoho, Delhivery, Google and TCS iON, to build a robust tech ecosystem. 
•    Led a diverse team of 15 members across technology, marketing, and service excellence. 

 

Principal Consultant 
SigntoDesign Pvt Ltd – OCT 2014 – OCT 2021
SigntoDesign is a consulting firm aiding entrepreneurs in enhancing business efficiencies and achieving exponential growth.

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Key Focus Areas:
•    Process Analysis: Identify bottlenecks and inefficiencies that hinder business growth. 
•    Problem Solving: Offer solutions to address identified problems through automation or people-level interventions. 
•    System Implementation: Introduce and implement systems, tools and software solutions that improve processes. 
•    Continuous Improvement: Provide ongoing analysis, feedback, and optimization recommendations to continuously improve processes.

 
Associate Consultant – Process & Technology
Tata Consultancy Services (TCS)  - Johannesburg, South Africa - DEC 2011 - SEP 2014

As a Client Partner representing TCS, collaborated with Vodacom to analyze and map their existing CRM workflows. Conducted a comprehensive assessment of their AS IS workflows, identifying areas for improvement and efficiency enhancement. Developed and presented TO BE workflows, providing strategic recommendations for optimizing their CRM processes. Demonstrated strong consulting skills and a deep understanding of CRM systems and workflows.

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•    Conducted thorough market research, created compelling proposals, to generating new business opportunities for TCS in South Africa
•    Identified areas of process and systems inefficiency and developed targeted solutions through comprehensive analysis and benchmarking.

Head - Process Automation & MIS
Nokia Seimens Network (NSN) – GNOC – Chennai
NOV 2009 - NOV 2011
As head of process automation at NSN - GNOC (India), I led initiatives, identified opportunities, implemented process automation solutions, orchestrated projects, and optimized processes for enhanced efficiency.

•    Defined the vision, strategy, and roadmap for service process automation implementation.
•    Collaborated with cross-functional teams to assess processes and determine the potential for automation, focusing on improving efficiency and reducing manual effort.

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Head – Service Excellence (DGM)
Loop Telecom (ESSAR Group Company)
DEC 2008 - NOV 2009
As the head of service excellence at Loop Telecom Bangalore, I established standards, implemented customer-centric processes, led training programs, monitored performance, and drove continuous improvement initiatives.

•    Defined and established service excellence standards to ensure consistent delivery of exceptional customer service across the organization.
•    Benchmarked Industry best practices to optimize service delivery, resulting in increased customer satisfaction and loyalty.

 

Business Excellence Manager
Airtel Enterprise Services
SEP 2007 - DEC 2008
As a Six Sigma Black Belt (SSBB) at Airtel, I led improvement projects, assessed processes, implemented controls, fostered collaboration, and provided training to enhance service quality.

•    Lead improvement projects aimed at enhancing service quality.
•    Conduct comprehensive assessments of existing processes and identified areas for improvement. 
•    Implement robust quality control measures to ensure adherence to service standards.